Cancellation & Refund Policy
Last updated: September 2026
Cancellations
We understand that plans change. We request at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the appointment to another client.
Refunds
If treatment is refused on clinical grounds at the time of appointment, any payment will be refunded in full. Refunds for treatments already performed are assessed on a case-by-case basis and are subject to the treating doctor's clinical judgement and Australian Consumer Law.
Follow-Up
A review one week after treatment is included. Any further care is discussed with you, including cost, before it goes ahead.